Return Policy

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags and in its original packaging. You’ll also need confirm the order no and date of purchase. 

To start a return, you can contact us at essimart11@gmail.com. If your return is accepted, you can return back the item at your own shipping cost. On the other hand we’ll send you a return shipping label only if wrong item sent or damage, as well as instructions on how and where to send your package. After getting the items back and inspection refund will be issued in original payment mode.

You can always contact us for any return question at essimart11@gmail.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.