FAQ's

Q. What is the total delivery time for my order?

The delivery time for your order is determined by two factors: 

Processing and Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 1-2 business days for small parcel and 1-7 business days for larger items that ship Freight.

Shipping begins when the item leaves the warehouse to when it arrives at the customer's selected delivery destination.

For your protection, some orders may be diverted to our Order Verification Team. As part of this verification, we will notify you via email, usually within 48 business hours to validate your order. Please respond promptly so your order will not be cancelled. Additionally, be sure to provide accurate contact information when placing your order.

The following items typically require extra processing time:

  • Specialty furniture
  • Jewelry
  • Mattresses
  • Personalized items such as water bottles.
  • Installable items such as hot tubs, vending machines, industrial kitchens, safes, garage doors, and appliances. 
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Q. What are the shipping methods available?

Small Item Shipping Methods:

  • Standard:  3-5 business days
  • Premium:  2-3 business days
  • Express:  1-2 business days

NOTE:

  • The shipping times above do not include processing time
  • For Standard shipping to Hawaii or Alaska, add 3-5 business days
  • Some items are only available within the Continental (48) U.S. states
  • Weather-related shipping delays are not within the control of essimart.com

Freight Shipping Methods:

 Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. After a Freight carrier receives your order, they will contact you to set up a delivery time.

  • Typically, delivery times are within a 4 hour window Monday - Friday between 8 am and 5 pm.

NOTE:  Some areas are not serviced daily and may require additional day(s) for delivery. Please provide up-to-date contact information when placing your order to ensure efficient delivery.

Different Service levels for Freight deliveries:

  •  Threshold Delivery:

Threshold includes interior delivery into the first dry area available. Delivery agents will unload your item(s) and place them in the first dry area available, such as the garage or front entryway. If delivering to an apartment, the carrier will only deliver inside the first floor of the complex.

NOTE: Drivers do not assist with unpacking, set-up, or clean up.

 

  •  Commercial Delivery:

This service is available for commercial business addresses and requires access to an unloading dock. The driver will move the item to the back of the truck, and the member will need to unload the truck (may require equipment to unload).


NOTE: Drivers do not assist with unloading, unpacking, set-up, or clean up. Any other services provided will require additional fees to the member and are payable to the shipping company upon completion. 

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Q. Where can orders to be shipped?


Essimart currently ships to:

  • 50 states (not all items ship to Alaska or Hawaii, restrictions can be found at the bottom of product pages)
  • Some items also ship to Internationally
  • Some items may have restrictions that prevent shipment to Military Bases, AK, HI and CA.

NOTE:

  • We do not ship to Puerto Rico.
  • We do not ship to P.O. Boxes due to size constraints.
  • Some items that ship Value can be sent to APO/FPO or Military Bases.
  • Shipping restrictions for applicable items are listed at the bottom of any product details page.
  • Please view the product page for the most accurate shipping information on any item. 

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Q. Can I use different "Bill to" and "Ship to" addresses?

If you choose to ship order(s) to an address other than the billing address of your credit card, essimart.com may contact you to verify the "ship to" address. This may cause a short delay. To expedite order processing, please provide up-to-date contact information when placing your order.

    NOTE:  The "ship to" address cannot be altered after the order has been shipped. 

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    Q. What is the Shipping Estimator?

    This estimates the shipping costs for all available shipping options before an order is placed.

     NOTE:  This value is an estimate based on current shipping rates and is subject to change. 

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    Q. How are shipping costs determined?
    • The shipping cost for most items is based on the item's size, weight, shipping method and delivery address.
    • In your shopping cart, we show an estimated shipping cost based on our lowest-price shipping method and presuming that all items in your cart are going to a single address within the contiguous United States.
    • If a different shipping method or address outside the Continental United States (AK &/ HI) is selected, the actual shipping cost will most likely be increased.

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    Q. Why is the delivery agent trying to charge me more for shipping?

    This can happen if you paid for one level of service but request another. If you didn't request extra delivery services and the carrier is trying to charge extra, please report the issue immediately.

      NOTE: Do not pay the carrier/delivery agent any amount, if extra delivery services were not requested/provided. ...............................................................................................................................

      Q. Can I receive a reduced shipping rate if I make a large purchase?

      In most situations, the answer is no. Members can however, receive a bulk purchase discount for orders that meet certain criteria. Please contact the our Team via email for inquiries regarding bulk orders.

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      Q.  What are the shipping regulations for items purchased?

      Due to Federal Aviation Administration (FAA) restrictions, we cannot ship items by air (premium or express) that contain regulated or hazardous materials. Restrictions are usually identified on the product page and these items can only be shipped via ground to the 48 contiguous states.

      These items typically fall into 2 categories:

      • Aerosol products in pressurized spray cans 
      • Products that contain flammable, volatile or corrosive chemicals

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      Q. How do I check the status of my order?
      After any order is completed, you will receive an email confirming the purchase. After the order ships, you will receive a second email with tracking information. This information is also available through your online Account Information under Order History.

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      Q.  What should I do if the tracking number I receive is not working?

      It can take up to 1-2 business days for the tracking number to be registered/scanned in the carrier's system. This could prevent visibility to your shipment.

      If two business days have passed after you receive your tracking email, and you are still unable to track the order, please contact with customer care. The customer care Team can investigate and provide updated tracking information and order status. 

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        Q.  Why was my order sent in multiple packages when it all could have fit in one box?

        Items ordered from essimart.com may ship from multiple locations making them unavailable to ship in one box. 

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          Q.  What can I do if I never receive my order?

          Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with a family member, neighbor, co-worker, or building manager.

          NOTE:  If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please contact customer care to check your order status. 

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          Q. Is there an order minimum for Free Shipping?

          Shipping costs will incur on most items. Shipping cost for most items are based on size, weight, shipping method, and delivery address.

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          Q. Will items ship on Saturdays?

          No. At this time, weekends and holidays are not included.